Consumer Satisfaction Questionnaire

Dear Consumer!

The management of ОАО "Mogilevkhimvolokno" welcomes you and expresses appreciation for using our products in your production process.

We would kindly ask you to fill in this Consumer Satisfaction Questionnaire. Your information will help us determine the main directions for improving our work with consumers.

Information about your company:

Description of the product in question: *








Estimate your degree of satisfaction
with our product on a 5-point scale (circle the corresponding number according to the scale of satisfaction)

Scale of satisfaction:
5 – completely satisfied
4 – satisfied
3 – partially satisfied
2 – dissatisfied
1 – completely dissatisfied
Parameter Points 1 - 5
 
Product quality
 
Packing quality
 
Safety of goods during transportation
 
Stability of physical, mechanical and chemical properties
 
Product processabililty
 
Promptness of delivery
 
Promptness of making a contract
 
Observance of the delivery date
 
Responsiveness of our staff to your requests
 
Promptness of product loading
 
Promptness of document preparation
 
Fulfillment of contractual commitments
 
Product price
 
Payment conditions
 
Politeness and competence of our staff
 
1. Which criterion is crucial for you in choosing a supplier?





2. Is our work with your inquiries carried out promptly?

3. What would make you increase your volume of purchases?








4. Do you buy similar products of other manufacturers?


If you do, then for what reason?



5. What kind of new products would you like to see in the product range of ОАО "Mogilevkhimvolokno"? (What quantity would you be ready to buy?)
6. What delivery conditions are preferable to you:

7. Do our employees make mistakes in documents?


8. From what kind of sources do you get information about our products?





9. Do we have full information about our products on our web site?
10. Do you have any claims or remarks to quality of our products?
11. Your suggestions for improvement of our work:

Thank you for your kind cooperation!